ERP Operations Support
Support day-to-day ERP operations and help departments use relevant system modules and workflows effectively.
ERP & Tech Operations Executive
Power Systems. Support People. Improve Operations.
- Industry Type:
- Education & EdTech
- Department:
- Technology & ERP
- Employment Type:
- Full-Time
- Work Model:
- Onsite
- Experience:
- Fresher
Role Overview
This is the single opening for Technology & ERP. The role supports ERP, CRM, dashboards, user access, data accuracy, workflow support, issue coordination, system documentation, and practical process or usability improvements so technology stays aligned with departmental needs.
Key Responsibilities
CRM Support
Assist with CRM operations including lead records, enquiries, follow-ups, status updates, user activities, and data maintenance.
Dashboard Management
Support operational dashboards, reports, data views, status trackers, and management information interfaces for authorised users.
System Configuration Support
Assist with approved system configurations, workflow settings, fields, categories, statuses, forms, notifications, and other operational configurations.
User Access Management
Support authorised user creation, role assignment, access updates, deactivation, and access-related requests according to organisational procedures.
Data Management
Maintain system data accuracy, completeness, consistency, and organisation across ERP, CRM, dashboards, and other approved operational systems.
Workflow & User Support
Support technology-enabled workflows across departments and assist users with navigation, workflow understanding, access issues, and basic troubleshooting.
System Issue Coordination
Receive, document, categorise, and coordinate system-related issues with the appropriate internal or external technology team, and track follow-up.
System Testing
Support testing of new configurations, workflow changes, forms, dashboards, reports, notifications, and other system updates before operational implementation.
Documentation, Process Improvement & Change Support
Maintain configuration and issue records, collect operational requirements, support workflow or usability improvements, and help implement approved system changes.
Requirements
Educational Qualification
Graduate degree in Computer Applications, Information Technology, Computer Science, Business Administration, or a related discipline. BCA / B.Sc. IT / B.Tech / BBA or equivalent preferred.
Relevant Experience
Experience in ERP operations, CRM administration, application support, system administration, MIS/data operations, or SaaS/business software support is preferred. Fresh graduates with strong technical skills may also be considered.
ERP & CRM Skills
ERP system understanding, CRM operations, user and role management, workflow configuration, dashboard understanding, and application support.
Data & Reporting
Data management, validation, cleaning, Excel / Google Sheets, MIS reporting, and basic data analysis.
Technology
Understanding of software systems, basic database concepts, web applications, testing and troubleshooting, and digital workflows. API / integration awareness is an advantage.
Professional Attributes
Analytical thinking, attention to detail, patience in user support, confidentiality, and continuous learning.
Employee Benefits
Competitive fixed compensation
Performance-based incentives, where applicable
Structured onboarding and role-based training
Exposure to the Education & EdTech sector
Professional and process-driven work environment
Learning and skill-development opportunities
Performance recognition
Internal career growth opportunities
FAQs
Common questions about Careers
1. What is the Careers section of Indian Mentors?
The Careers section provides information about current job openings, internships, career opportunities, workplace culture, hiring processes, and professional growth at Indian Mentors.
2. What is Indian Mentors as an organisation?
Indian Mentors is a personalised tutoring services organisation building a structured, technology-enabled academic ecosystem connecting students, parents, tutors, educators, institutions, and academic professionals.
3. Who can apply for opportunities at Indian Mentors?
Opportunities are available for college students, final-year students, recent graduates, freshers, experienced professionals, and candidates with relevant functional expertise, depending on the role.
4. Does Indian Mentors hire freshers?
Yes. Several roles may be suitable for freshers and early-career candidates, including selected academic, recruitment, support, HR, and technology positions.
If you are technically curious, analytical, organised, detail-oriented, and interested in using technology to improve real-world business operations, Indian Mentors welcomes your application.